Service Request

In addition to having incidents identified by the monitoring of the IT environment, the client can also request support from a SysMap specialist through the Service Request option.

The client can contact SysMap's NOC and place a service request, by detailing needs and indicating a particular line of the catalog of services.

A specific tool will register the request, which will then be forwarded to a problem-solving group. One of the specialists will get in touch with the client to obtain more details and to schedule a visit for performing the required actions.

All the activities performed remotely or on site and the required time will be registered in a follow-up report to the client.