Monitoring and support

- Monitoring: analysis of the components of the infrastructure and business.

- LOG management: immediate verification of problems, identification of the need for adjustments, and monitoring after changes in the environment

- Incident management: detailed description of the actions, notes about required resources, use of scripts to speed up diagnoses and solutions

- Cause and effect management: based on registers of problems and adopted solutions, this information helps to anticipate problems and to plan changes

- LA (Service Level Agreement): monitoring and management of the level of the services contracted by the client