Have you ever had trouble with the availability of your IT environment, with a resulting effect to your business? What is the impact to your company and your clients, if systems are not available for a few hours? Does the time required to solve problems with the IT environment compromise the needs of your business? How much does it cost to maintain an IT infrastructure available to meet the needs of your business?

What we do

SysMap Solutions offers monitoring and support services and utilizes a multidisciplinary team to provide your business with the infrastructure availability it requires.

With our Infrastructure Management services, we monitor and manage our clients’ IT environment, according to the ITIL methodology, offering 24/7 support and resources for project management and monitoring. To provide support to these operations, SysMap relies on two management centers (NOC – Network Operation Centers), one in São Paulo and another in Belo Horizonte. In this manner, the systems, database, servers, networks, business rules, and the entire internet and intranet environment of your company have even more accessibility, thanks to proper remote monitoring.

Benefits

With our Infrastructure Management services, companies can draw on the best IT tools and resources, as well as excellent professionals.
Preventing problems and solving incidents quickly are important benefits of the services offered and guaranteed by SysMap. Your organization and human resources have more free time to dedicate to the core of your business. The advantage of having one single contact point with scheduling and monitoring, activation, communication and alarm triggering according to a program is among the benefits provided by this service.

As soon as an incident is identified, the service can be provided either remotely (the monitoring division identifies the “alarm” and warns the technical team, which provides remote support) or in person (professionals visit the client’s premises). Services are defined as Monitoring and Support (recommended for companies that need high availability) or On Demand (recommended for specific needs).

- Monitoring and support
- Services on demand

Enhance your investment in technology with the Infrastructure Management services offered by SysMap. Performance indicators make it easier to control and optimize your IT environment and to maintain high infrastructure availability for your business.

Obtain more information by talking to SysMap’s professionals.