What we do

SysMap offers the implementation of CRM packages in line with dominant market trends, with specialized professionals and strategic consulting for the development and planning of customer relations policies.

SysMap has extensive CRM knowledge, which is the result of a number of successful projects related especially to telecommunications and utilities. Thus, your company can obtain a tailor-made CRM solution or solutions such as Siebel, SAP, Oracle EBS, PeopleSoft, Microsoft or Amdocs CRM. However, the skills required during implementation and strategic consulting are always provided by SysMap.

To create value and gain market share today, companies need to know their clients. CRM facilitates the creation and management of customer relations, increasing, as a result, business potential and revenues.

Benefits

The objective of CRM is to offer a unified and integrated view of the client through profile determination and consolidated administrative data. This allows companies to apply targeted marketing strategies, which represents a competitive advantage in times of high competitiveness. Other benefits provided by CRM are the automation of the sales force and the enhancement of quality thanks to a reduction in the average amount of time devoted to customer service.

In implementing CRM, companies can increase their participation in the sales process and also save by retaining clients. It is a customer-oriented business strategy, which benefits several areas of the organization, such as marketing, sales, customer service, services, etc.

However, it is not enough to use CRM to ensure success; it is also important to have the skills to determine the customer profile in relation to the service or product offered. The more capability an organization has to determine the customer profile, the more appropriate will be the attention given to the client and the services delivered, according to the real needs of the organization.

SysMap’s integrated solution approach, customized according to the client's business needs, draws on the most advanced CRM methods and practices, such as Collaborative CRM and Customer Experience. Thus, this approach increases significantly the competitive advantage of organizations, as long as it is correctly implemented.